About Us

Texas811 is the largest one-call contact center in the United States.  With almost 1,700 utility members, Texas811 processes more than 3,000,000 inbound requests and sends out more than 16,000,000 notifications a year.

Since 1984 we’ve created a culture of putting our members and their needs first.  We provide superior customer service and a world-class damage prevention program.  Our unique Spanish Outreach has increased the number of locate tickets we process in Spanish by three times.

Our non-profit status allows us to focus on quality and responsiveness instead of profits. It also means we are governed by a Board of Directors from member companies.  The Board is your voice on how Texas811 operates.

Texas811 is leading one-call into the future with recently announced Customized Solutions.  See what The Next Generation of Damage Prevention™ means to you, click HERE.

Mission Statement

To facilitate damage prevention, promote public safety and protect the environment through stakeholder education and communication.

Core Values

Highest standards of integrity and honesty. Responsiveness and respect toward our members, customers, partners, and employees. Professional behavior in our dealings and interactions. Continuous improvement in our quality of service.

 

  • Q:
    Can anyone request a ticket search?
    • Information regarding the locate ticket will only be released to the individual representing the company that requested the ticket.

  • Q:
    I have a question about the law.
    • Please visit damage prevention laws for all questions pertaining to the law. If you need additional assistance please email info@texas811.org and we will assist you as much as possible.